Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Warranties
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    Agate Industries, Inc. DBA:
    CookStop
    142 North Milpitas Blvd, Suite 390
    Milpitas, CA 95035
    Tel: 408-929-8808
    Website: www.CookStop.com
    CookStop Limited Warranty Policy effective August 2015
    Our Factory Service Center or an authorized CookStop technician will provide all service. To
    schedule service online, 24-hours a day, visit us at www.CookStop.com, or call 408-929-8808
    (8am-5pm PST, M-F). Please have serial number and model number available when calling for
    service.
    To obtain warranty service, you must deliver the product, with proof of purchase, freight
    prepaid and return freight prepaid, in its original packaging or packaging affording adequate
    protection to the CookStop at the address provided in the Owner’s manual.
    - Service trips to your property/properties to teach you how to use the product.
    - Improper installation, delivery, or maintenance.
    - Failure of the product if it is abused, misused, tampered with, casing opened, or
    used for other than the intended purpose.
    - Replacement of electrical fuses or resetting of circuit breakers.
    - Damage to the product caused by accident, floods, fire, or acts of God.
    - Incidental or consequential damages caused by possible defects with this
    appliance.
    - Damage caused after delivery.
    - Product not accessible to provide required service.
    This warranty is extended to the original purchaser / owner for products purchased for use
    within the USA. If the product is located in an area where service by a CookStop Authorized
    Servicer is not available, you may be responsible for a trip charge or you may be required to
    For a period of one year from date of purchase, we will repair or replace any part of the
    CookStop that fails due to a defect in materials or workmanship.
    What is not covered:
    EXCLUSION OF IMPLIED WARRANTIES – Your sole and exclusive remedy is product repair
    as provided in this Limited Warranty. This warranty does not cover any incidental or
    consequential damages and is in lieu of all other warranties expressed or implied or any
    other liability in connection with the sale of our products.
    Agate Industries, Inc. DBA:
    CookStop
    142 North Milpitas Blvd, Suite 390
    Milpitas, CA 95035
    Tel: 408-929-8808
    Fax: 408-929-8809
    Website: www.CookStop.com
    either send or bring the product to an Authorized CookStop Service Location for service. In
    Alaska and Hawaii the warranty excludes the cost of shipping or service calls to your property.
    Some states do not allow the exclusion or limitation of incidental or consequential damages.
    This warranty gives you specific rights, and you may also have other rights, which vary from
    state to state. To know what your legal rights are, consult your local state consumer affairs
    office or your state’s Attorney General.

     



  • Return Policy
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     Don't worry, we've got you covered! In the unlikely event that anything goes wrong with your purchase, you're protected by our 30 day return policy and 1 year manufactures warranty 30 Day Money Back Guarantee How It Works We're excited about our products and can't wait for you to give them a try. We're sure you'll fall in love with your new purchase, but if you're not satisfied for any reason, simply send it back to us within 30 days and we will gladly refund the product price. Just make sure to get an RMA Number before you do. Details are below! Products Covered All CookStop branded products, except those marked as "All Sales Final", are eligible. Products must be in usable and resellable condition. Items damaged due to accident, misuse, abuse or negligence will not be accepted. Any 3rd party products we sell may have different warranty policies, but if so will be clearly marked. Please note all custom orders, bulk orders or facility orders, are built to order and are excluded from the 30 day money back guarantee. How Long Am I Covered? Your guarantee starts the day your order is delivered and expires 30 days after that date. Getting an RMA Number An RMA (Return Merchandise Authorization) number is required to return your product. We've made it a quick and easy process. You can email support@cookstop.com (the preferred method) or call our Customer Care Center 1(408)929-8808 to request an RMA Number. Shipping your Return to Us • Write your RMA number on the outside of the package. Since RMA numbers make it easy for us to identify your package and process your return, packages sent without a visible RMA number may be refused. • We recommend adding tracking and insurance to your return shipment. We can't be responsible for packages lost by your shipping carrier, so make sure you're covered. It's cheap and worth it. • You are responsible for the cost of shipping the product back to us. Refund Amount & Processing Time We will refund you the product price, which is the total amount of your order minus shipping and handling costs. Please allow 5 business days from the time we receive your return to process your refund. If we have your email address on file, we will send you an email confirmation when we receive your return and when we refund your order. Refused Packages Please do not refuse your order when it is delivered or send your return package back to us as refused. UPS Agate Industries, Inc. DBA: CookStop 142 North Milpitas Blvd, Suite 390 Milpitas, CA 95035 Tel: 408-929-8808 Fax: 408-929-8809 Website: www.CookStop.com Email: info@CookStop.com charges us $15 USD for any refused shipment in addition to the shipping charge - a fee we must unfortunately pass along to you. For orders shipped outside of the United States: In the event that you refuse your package or do not pay the duties and taxes, the package is usually returned back to us. If this happens you will be responsible for the return shipping costs and any duties, taxes or other fees. If we must abandon the package due to high return shipping costs, a $25.00 USD fee will be deducted from your final refund.